I sent money via bKash but the deposit isn't showing on okybet — how long should I wait, and what do I do if it still doesn't appear?

Deposits made via bKash or Nagad are typically credited to your okybet account within 1–5 minutes of the payment being completed. In rare cases involving network delays, it may take up to 15–20 minutes. If it still hasn't arrived after 20 minutes: Confirm whether the transaction was successful in your bKash/Nagad app — and note down the transaction ID. Contact okybet live chat support with your transaction ID, amount, and time. Most issues are resolved within 2–4 hours. If bKash shows "Failed", the amount was not deducted — please try again.

I entered the wrong name or phone number on okybet — is there any way to correct this?

At okybet, some details can be updated directly from your settings, while others require support assistance: Updatable Profile Fields: Email, contact preferences, and password can all be changed directly from "Account Settings". Name & date of birth: These details are KYC-verified and cannot be edited directly. To make changes, please contact support — you may be required to resubmit your national ID. Change Mobile Number: You can update your number by verifying an OTP sent to the new number. Additional verification may be required for changing a payment-linked number. To update any of your details support@okybet.betContact us via email or live chat.

okybet | Responsible Gaming – Play Safe and Stay in Control

The Six Pillars of Responsible Gaming

How okybet keeps you safe and in control

🎯

Freedom to Set Your Own Limits

Set daily, weekly, or monthly deposit limits, loss limits, and session time — all on your own terms. Limit reductions take effect immediately.

🧊

Cooling-Off Period

Take a gaming break of 1 to 30 days to clear your head. No bets can be placed during this period.

🔕

Promotion Opt-Out

Opt out of bonus and promotional communications with a single click. We'll never pressure you.

🕐

Reality Check Reminder

After a set period, you'll automatically receive a reminder showing how long you've been playing — helping you stay aware and in control.

🚫

Long-Term Self-Exclusion

You can keep your account closed for anywhere between 6 months and 5 years. In serious cases, permanent closure is also available.

🛡️

Minor Protection

Age verification (18+) is strictly enforced. If you share a device with family members, please use parental control tools.

When does gaming become a problem?

Playing at okybet should be enjoyable. But like any form of entertainment, gaming can become a problem when it gets out of hand. As online gaming continues to grow in popularity across Bangladesh, awareness of responsible gaming has never been more important.

Problem gaming doesn't happen overnight — it creeps up gradually. It often starts with casual play, then a little more time, then playing again to try to win back losses. That cycle is what makes it dangerous. okybet wants you to be aware before that cycle ever begins.

Recognizing the Signs of Problem Gaming

Pause and reflect if you notice any of the following signs in yourself:

You're spending beyond your budget without even realising it.
You are playing more in an attempt to recover money you have lost.
You've been lying to family or friends about your gaming.
Work, studies, or family responsibilities are being affected.
You feel restless or irritable when you're unable to play.
You are gaming with borrowed money or by dipping into your savings.

Keep in mind: Problem gaming is not a character flaw — it's a health issue. Seeking help takes courage, not weakness.

How to Use okybet's Responsible Gaming Tools

Head to the "Responsible Gaming" section in your okybet account settings to find all available tools. Each tool takes effect as soon as it's activated. Take a moment to set them up — you'll thank yourself later.

Deposit Limit — The Most Important Tool

At the start of each month, decide the maximum amount you want to spend on gaming that month and set it as your deposit limit. Once the limit is reached, okybet will not accept any further deposits. This simple step can protect you from significant financial harm.

Important: Lowering a limit takes effect immediately, but increasing one takes 24 hours to kick in. This cooling period is a safeguard — it prevents impulsive decisions made in the heat of the moment.

Loss Limit — your tool for controlling losses

This sets a cap on how much you can lose within a given period before play is stopped. For example, a weekly loss limit of ৳500 means that once you've lost ৳500 in a week, okybet will automatically suspend gaming for the rest of that week. It's a highly effective way to avoid chasing losses and risking even more.

Quick Tools

৳

Deposit Limit

Daily / Weekly / Monthly

📉

Loss Limit

Maximum Loss Limit

⏳

Session Limit

Continuous Play Duration

🧊

Cooling-Off

1–30 Day Break

Gaming Health Check

Time Control0%

Budget Awareness0%

Enjoyment Level0%

Using responsible gaming tools increases this score.

Self-Exclusion Options

Cooling Off (1–30 days)

Temporary break. Resumes automatically once the period ends.

Medium-term (6 months – 1 year)

A serious break. Cannot be lifted before the period ends.

Long-Term (2–5 Years)

Extended break. Reactivation only through support.

∞

Permanent Closure

No option to reopen. This decision is final.

Check yourself

Think back on your gaming habits over the past 30 days and answer the following questions honestly

I've spent more on gaming than my budget allowed.

I played more to try to win back the money I lost.

Gaming has been affecting my focus at work or school.

I have lied to family or friends about my gaming.

You feel restless or irritable when you can't play.

I skipped sleep or meals to keep playing.

✅ Excellent! Your gaming habits look healthy. Even so, don't forget to make use of okybet's responsible gaming tools.

⚠️ Caution Advised. Some warning signs are present. Set deposit and loss limits, and reduce your session time.

🆘 Get help. You're showing multiple serious signs. Please contact okybet support and consider self-exclusion.

Protecting Family & Loved Ones

If you feel a family member may be struggling with gaming, start by having an open and honest conversation with them. Getting angry or placing blame rarely helps — instead, try to understand what they're going through and encourage them to seek professional support.

If a family member contacts okybet with concerns about your gaming, we will do our best to assist while fully respecting your privacy.

Keep away from children and minors

Okybet strictly enforces an 18+ policy. If there are children or teenagers in your household, please take extra precautions:

Disable saved passwords and auto-login on shared devices.
Use a parental control app on your smartphone.
Always keep your password and 2FA active on the okybet app.
Keep financial transaction notifications turned on.

7 ways to build healthy gaming habits

Responsible gaming isn't about quitting — it's about playing the right way. okybet wants you to enjoy gaming, not fear it.

Treat it as entertainment: Gaming is entertainment, not a source of income. Keep that perspective.
Set your budget first: Set a gaming budget at the start of each month and stick to it.
Set a time limit: Decide in advance when you'll play and for how long.
Never play under the influence of alcohol or substances: Impaired judgement increases the risk of losses.
Don't chase your losses: A loss doesn't mean you have to jump straight back in.
Take regular breaks: Get up every hour or so — stretch, walk around, drink some water.
Celebrate wins — don't depend on them: Winning is great, but relying on it puts your life under pressure.

Okybet's Responsible Gaming Commitment

We make this promise — okybet will never pressure you to play more. If a player sets limits or requests an exclusion, we will not try to lure them back with bonuses or promotions. Your well-being is our success.

FAQs

Answers to your account and payment questions

Deposits made via bKash or Nagad are typically credited to your okybet account within 1–5 minutes of the payment being completed. In rare cases involving network delays, it may take up to 15–20 minutes.

If it still hasn't arrived after 20 minutes:

Confirm whether the transaction was successful in your bKash/Nagad app — and note down the transaction ID.
Contact okybet live chat support with your transaction ID, amount, and time.
Most issues are resolved within 2–4 hours.

If bKash shows "Failed", the amount was not deducted — please try again.

At okybet, some details can be updated directly from your settings, while others require support assistance:

Updatable Profile Fields: Email, contact preferences, and password can all be changed directly from "Account Settings".
Name & date of birth: These details are KYC-verified and cannot be edited directly. To make changes, please contact support — you may be required to resubmit your national ID.
Change Mobile Number: You can update your number by verifying an OTP sent to the new number. Additional verification may be required for changing a payment-linked number.

To update any of your details support@okybet.betContact us via email or live chat.

OkyBet — a commitment to playing responsibly and joyfully